Order must be returned within 14 days from the day you receive your order. Damaged products are subject to a 25% restocking fee. Order returned in like new condition within the 14-day period will receive a full refund less shipping or any missing items. Shipping charges are not refundable and you are responsible for return shipping fees.
Returns or exchanges will not be accepted without a Return Authorization Number and Form. Please call or email us to request a return authorization form which will be emailed to you. Write the RA number on your envelope, if we are unable to read your Return Authorization Number on your envelope, your return will not be accepted.
If you are exchanging: Return only the product you would like to exchange with the authorization form that you will receive from us upon request. If the new order is priced higher, please include a payment for the difference. We will issue a refund within 5 business days for the difference if the new shear is priced lower.
If you are returning for a refund: Return the order along with everything included in the original package in order to avoid any deductions from your refund. Include the return authorization form that we will provide you upon request. We will issue the refund within 5 business days after we receive your return.
Our shipping policy and order fulfillment performance are some of the strongest assets of our customer service.
In order to deliver our customers with accuracy and speed, we manage three warehouses in strategic locations:
- Brescia, Italy (Europe)
- Los Angeles, CA, USA ( America)
- Dubai (Asia)
We ship worldwide!
Our shipping is strategically divided in three major geographical areas: America, Europe and World (including all the other countries).
Our objective is to process and ship your orders the same business day – for orders received before 3 PM EST. Other orders will ship the next day. (Times may vary during Promotions and the Holiday season.)
Our delivery times are usually from 1 to 6 business days according to your location.
All delivery types should arrive before the end of the corresponding business day offered by the shipping method. Expedited orders take priority and will be shipped same or next business day.
Competitive shipping cost!
Our strategic partnership with us to provide discounted shipping rates to our customers. Shipping cost is calculated automatically during checkout according to your location, weight, and size of your order..
All of our shipments are insured and provided with a tracking number.